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Returns Policy

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
For personalized items, we do not offer refunds or exchanges unless there is a problem or defect.

To complete your return, we require:

  • a photo of the problem or defect--email to support@iheartallanimals.com
  • we’ll quickly assess if the item is broken or if it has a defect
  • We’ll come back to you and recommend a solution (replacement or refund)


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank or Paypal account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@iheartallanimals.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.